Privacy Policy

Last Updated: 08/13/2026

At Aaveno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or shop at aaveno.com.

1. Information We Collect

When you browse our site, create an account, place an order, or contact us, we may collect:

  • Personal details: Name, phone number, email address, delivery address
  • Order information: Products purchased, order history, payment method used
  • Payment information: Processed securely through our payment partners (bKash, Nagad, SSLCommerz, or card processors) — we do not store your full card or mobile banking PIN details on our servers
  • Account information: Username and password, if you create an account
  • Communication data: Messages you send us via email, WhatsApp, phone, or social media inboxes
  • Technical data: IP address, browser type, device information, and browsing behavior on our site (via cookies — see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders, including pre-order (imported) items
  • Communicate with you about your order status, delivery updates, and pre-order timelines
  • Respond to customer support inquiries and resolve issues
  • Process payments and refunds securely
  • Improve our website, products, and customer experience
  • Send promotional offers or updates, only if you've opted in (you can unsubscribe anytime)
  • Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We do not sell your personal information to third parties. We only share your data with:

  • Courier partners (Pathao, Steadfast, RedX, Sundarban, or similar) — to deliver your order
  • Payment processors (bKash, Nagad, SSLCommerz, card gateways) — to process your payment securely
  • Import/logistics partners — for pre-order items sourced internationally, limited to information necessary for customs and shipping
  • Legal authorities — only if required by law or to protect our legal rights

Each of these partners is only given the information necessary to complete their specific role in your order.

4. Cookies

Our website uses cookies (small data files stored in your browser) to:

  • Keep items in your cart as you browse
  • Remember your login details for faster checkout
  • Understand how visitors use our site, so we can improve it
  • Show relevant products based on your browsing (if you've consented to marketing cookies)

You can disable cookies through your browser settings, though some site features (like cart functionality) may not work properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your account and associated data (subject to legal/order-record requirements)
  • Opt out of marketing communications at any time
  • Ask us questions about how your data is used

To exercise any of these rights, contact us at customer@aaveno.com or 01795-499700.

7. Data Retention

We retain your order and account information for as long as necessary to fulfill orders, comply with legal/tax obligations, and resolve any disputes. If you request account deletion, we will remove your personal data except where we're legally required to retain certain records (e.g. transaction records for tax purposes).

8. Pre-Order (Imported) Products

For pre-order items, we may share limited necessary information (such as your name and delivery address) with our import and logistics partners to facilitate customs clearance and international shipping. This information is used solely for completing your pre-order and is not used for any other purpose.

9. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, reach out to us: