FAQ

. What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, and card payments (Visa/Mastercard) where available.

2. Do you deliver outside Dhaka?
Yes, we deliver across Bangladesh. Delivery to areas outside Dhaka typically takes 3–5 business days.

3. How long does delivery take?
For in-stock items: 1–3 business days inside Dhaka, and 3–5 business days outside Dhaka. For pre-order (imported) items: 15–20 days for the item to arrive, followed by standard local delivery time.

4. What is a "pre-order" product?
Pre-order products are fashionable items imported directly from China based on customer demand. Since these items aren't kept in local stock, we import them specifically after you place an order. This requires a 20% advance payment to begin processing, and typically takes 15–20 days to arrive.

5. Why do I need to pay 20% in advance for pre-order items?
 The advance payment confirms your order and allows us to begin the import process, since these items are sourced specifically for you rather than kept in local inventory. The remaining 80% is paid upon delivery.

6. Can I cancel a pre-order after paying the advance?
 Cancellations are only possible within 24 hours of placing the order, before the import process begins. Once processing has started, the advance payment is non-refundable, as the item has already been sourced on your behalf.

7. Can I return or exchange a pre-order item?
Pre-order items are not eligible for standard return/exchange, since they're imported specifically per order. However, if the item arrives damaged, defective, or significantly different from what was shown, contact us within 24 hours of delivery with photos, and we'll arrange a replacement or partial refund.

8. How do I know my size?
Each product page includes a size chart. If you're unsure, message us with your measurements (bust/chest, waist, length) and we'll recommend the best fit.

9. Can I return an in-stock item if I simply don't like it?
Yes, as long as it's unused, unworn, and returned within 3 days with tags intact. See our full Return Policy for details.

10. How do I track my order?
Once shipped, you'll receive a tracking number via SMS or WhatsApp to follow your delivery in real time.

11. Do you offer Cash on Delivery for pre-order items?
The 20% advance for pre-order items must be paid at the time of ordering (via bKash/Nagad/card) to begin processing. The remaining 80% can be paid via Cash on Delivery when the item arrives.

12. How can I contact customer support?
You can reach us via:

We typically respond within a few hours during business hours.